From this article you will learn:
Customer service is the support given to a user before or after a purchase.
Working in customer services aims to guide the customer from the desire to buy the company’s product or service to the purchase itself.
The main tasks of a customer service worker:
- Tell the customer about the product.
- Work through objections.
- Conduct the order.
Product and customer service are the two most essential components that drive a company’s development. Rude, impatient, and unqualified staff will give a wrong impression of the company, and it will lose customers.
That’s why customer service is the most important part of a brand’s interaction with its audience. To keep your business growing, it’s important to make customer service top-notch.
Signs of great customer service
Great customer service includes three basic elements:
Best practices
- Employees in the home service industry should regularly ask for feedback and feedback from customers to improve the product.
- Modern technology, user-friendly platforms, and websites should help customers quickly find the information they need and not waste a lot of time.
Pleasant and polite communication
An essential criterion for great customer service is the politeness of the company’s employees. Discreet, friendly, and open staff and the ability to calmly resolve conflicts will attract customers and leave a pleasant impression.
Highly qualified employees
No customer will like huge lines and employees who can’t advise. Clarity, understanding of the area, and promptness are the main qualities of employees in customer service.
Good employees know everything about a company’s product or service, can tell customers about it, and complete a transaction successfully.
How do you make great customer service?
We’ve compiled five tips for you on how to close a customer’s need and earn their trust and loyalty:
Tip 1. Learn all the nuances of your company’s product.
To sell a product or find the best offer, you need to know all the strengths and weaknesses of the product. Without knowledge, you can’t communicate the product’s value, and the deal won’t happen.
Believe in your company’s product and convince customers that it will benefit them.
Tip 2. Use a positive attitude.
Energize your customers through facial expressions, gestures, postures, tone of voice, and language.
Tip 3. Solve problems creatively.
The customer will always have problems to solve. If you surprise them with your creative solution, they will become loyal to your company.
Tip 4. Respond quickly.
Customers value their time and want a quick transaction. Speed in solving customer problems will be your advantage over other candidates for a customer service position.
Tip 5. Provide personalized service.
When customers contact support, they want a quick solution to their exact problem.
To stand out among competitors in the field, give customers a personalized answer to their questions, not a formulaic one.
How to answer the interview question, «What does great customer service mean to you?»
Service recruiters must understand how you relate to customers and what behavioral scenarios you find acceptable. To do this, they ask, «What does great customer service mean to you?»
Recruiters have two helpful tips for answering the question, «What does great customer service mean to you?»
Focus on the needs of the customer, not the business
Clarify that quality of service is more important than speed of service
Examples of good answers to the question, «What does great customer service mean to you?»
Example 1.
«Great customer service is the ability to anticipate customer problems and solve them qualitatively»
Example 2.
«Great customer service is an employee’s ability to make a company’s product better than through quality customer support and assistance»
Examples of poor answers to the question, «What does great customer service mean to you?»
Example 1.
«Great customer service is helping customers find a quick solution to their problem».
Mistake: In customer service, it’s the quality of the problem, not the speed of solving it, that matters.
Example 2.
«Great customer service is to increase sales of the company’s products and services»
Mistake: The goal of a customer service job is to satisfy customers, not the company.
Every customer wants to be treated individually. Make customer-centricity a strength, and then you’ll earn a reputation for being a helpful and pleasant customer service employee.
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