From this article you will learn:
What is consumer service field?
Consumer service is the support given to a user before or after a purchase.
Working in the consumer services field aims to guide the customer from the desire to buy the company’s product or service to the purchase itself.
Consumer service goes far beyond the capabilities of a call center operator. It is available through email, chat on the site or in an app, messengers, and social media.
Customer support is often available around the clock — the user can ask a question at any time and in any way convenient to him, and he will get an answer.
Consumer service field is not just about answering questions. It’s essential to a brand’s interaction with its audience.
The main tasks of a consumer service worker:
- Tell the customer about the product.
- Work through objections.
- Conduct the order.
Consumer service jobs can be part-time and with flexible hours. Recruiters sometimes offer to work remotely.
A job in consumer service is ideal for those who want to combine several areas: students or parents with young children.
What companies are in the consumer services field?
To enter the consumer services field, research the companies in this market.
What types of companies exist in the consumer services field?
Most companies interact with customers in the B2C market. They offer jobs in the consumer services field, regardless of the industry in which they operate.
Companies in the consumer services field are divided into six basic types.
In the hotel business, consumer service comes first. Because of the great competition in companies in the hotel and restaurant industry, companies are strict about the quality of consumer service.
Examples of companies: restaurants, hotels, parks, bars, and clubs.
Insurance and banking
The demand for jobs in the financial industry is stable. In addition, this type of company serves the premium consumer segment, so consumer service must be top-notch.
Companies are looking for qualified professionals who know how to conduct business communication, advise, talk intelligently about services and sell.
Examples of companies: life, health, home, auto, jewelry insurance companies, and banks.
The entertainment industry is expanding rapidly. The number of job openings has increased by 22% over the past ten years, so you can find work in the entertainment industry even if you have no experience.
Examples of companies: customer service, ticketing, and booking agencies.
Companies in the transportation industry value every customer: if they encounter poor service once, they will forever move on to another competitor. This is why customer service employees are in demand for this type of company.
Examples of companies: delivery services, moving services.
E-commerce companies want their online platforms to be active and available throughout the year and at all hours of the day, so customer support is an important part of e-commerce companies.
Examples of companies: marketplaces and social media stores.
Retail companies aim to identify customers’ needs and provide a wide range of assortments that satisfy them. Recruiters look for candidates who share the company’s values, have multitasking skills, and can perform various tasks.
Examples of companies: hypermarkets and retail outlets.
Ucanremote has a collection of verified jobs from employers, with new offers appearing, so you’ll be able to find a job that fits your needs.
Eight companies in the consumer services field
What do you think about which customer service company to go to work for? We’ve compiled a list of eight well-known companies for you to analyze and choose the best one.
Amazon is the world’s largest e-commerce platform. The owner is entrepreneur and billionaire Jeff Bezos.
The company aims to make every employee feel valued and respected.
Amazon provides its employees with a comfortable work environment for career advancement, from free snacks to continuing education coverage.
CVS Health Corporation
CVS Health Corporation is the 47th largest retail corporation in the United States. It includes pharmacies, health clinics, and medical facilities.
Costco Wholesale Corporation
Costco Wholesale Corporation is a warehouse club of branded and private labels.
The company creates a welcoming environment for employees. The average wage for a consumer service professional is $18 an hour.
The Walt Disney Company
The Disney Brothers have built one of the most successful animation studios in the world in 100 years.
The company includes children’s theme parks, television networks, production studios, and game divisions.
A long history, hundreds of profitable promotions, and a vast network of divisions are a guarantee of employment.
McDonald’s is America’s most famous fast-food restaurant.
The company has entry-level jobs for high school graduates, students, and those looking for part-time work.
McDonald’s offers an extensive employee training system and fast career progression. The company will help you learn consumer service skills from the ground up.
Southwest Airlines is based in the United States and operates out of Dallas-Fort Worth International Airport.
The company serves flights to Mexico, Central America, South America, and the Caribbean Islands.
Since 2002, the company has been named one of FORTUNE magazine’s «100 Best Companies to Work For» every year. A comfortable in-flight atmosphere and ongoing employee training are the company’s strengths.
Airbnb is the most famous accommodation service.
The company’s mission is to create a home-like atmosphere for people wherever they travel. Airbnb is considered one of Silicon Valley’s most successful startups.
The company values corporate culture and focuses on transparent relationships with bosses.
Public Storage is an American real estate investment trust. It is one of the top 100 companies to work for in the consumer services field.
The company has all the conditions for comfortable work: flexible hours and comprehensive health care for employees.
How to get a job in the consumer services field?
Do you want a job in consumer services but don’t know where to start? Do you think about writing a perfect resume and preparing for an interview to get a job in consumer service?
Catch five tips on identifying and getting your desired consumer service profession.
Tip № 1: Get to know yourself.
Answer the seven questions from the career counselors honestly:
- What are my strengths and weaknesses?
- What were my interests as a child?
- What are my values?
- What value do I want to bring to the company and society?
- What role should work play in my life?
- What kind of atmosphere do I want to work in?
- Are the professions I am interested in demanding? Will they still be in demand ten years from now?
Exercises to choose a profession in consumer service:
- Write out 3-5 professions in customer service that you like best.
- Rate each profession on a scale of 1 to 10 on four criteria: how much you like the work, how valuable the profession is to people, speed of implementation, and salary level.
- Count all the points and choose the occupation that scored the highest.
Tip № 2: Research the market.
Make a list of companies in the consumer services industry, collect job openings, and carefully read the terms and conditions of employment.
Identify 2-3 positions that fit your long-term goals and lifestyle.
Tip №3: Get Qualified.
Most consumer service companies will neglect your resume if you don’t demonstrate qualifications and experience.
Tip № 4: Prepare and send your resume.
A recruiter’s first impression of you is based on your resume, so take your resume seriously.
Include skills and knowledge that are important to your future profession. Write about your motivation for working for the company.
Create a profile on Ucanremote in a few minutes and create a resume.
You don’t have to wait for the employer to find you. You can start applying today. The more effort you make, the better your chance of getting into the desired company.
Tip № 5: Prepare for the interview.
Being confident and knowledgeable about your position will make it easy for you to interview and get your dream job.
Show that you are taking action to gain the skills and knowledge you need for your future profession.
Do you want to build a career as a remote specialist and get offers from good companies? Or are you tired of working in the office and want to try remote work from home?
Ucanremote will find the most suitable jobs for you where the chance of getting a positive response is close to 100%.
Ucanremote allows you to create a resume that differentiates you from others through:
- background checks with standardized tests from employers;
- feedback about you as a professional from your friends, acquaintances, former colleagues and managers;
- rating system based on your competencies.