From this article you will learn:
- What is an objective in a resume for customer service?
- When to use an objective in a resume for customer service?
- Where to put an objective in a resume for customer service?
- Three tips for writing an objective in a resume for customer service
- Seven mistakes when writing an objective in a resume for customer service
- Examples of objectives for customer service resumes
What is an objective in a resume for customer service?
An objective in a resume for customer service is a small statement on your resume.
With a resume objective, you prove why you are the best candidate for customer service, even if you have no experience.
An objective in a resume for customer service is a way to show your motivation and added value to the company.
Write resume objective at the beginning of your resume so the recruiter reads it first.
When to use an objective in a resume for customer service?
Situation 1. Use an objective in a resume for customer service when you know what position you want.
Are you confident in your choice? Do your education and work experience fully match the job description?
Then include a section with an objective in a resume for customer service. This is a way to show your determination, commitment, and motivation to get the job.
Situation 2. Use an objective in a resume for customer service when you are at a game-changing point in your career.
Do your work experience, education, and internships not match the job description?
Use the resume objective section to explain how you will use your knowledge and skills in your new job with clients and what added value you will bring to the company.
Situation 3. Use an objective in a resume for customer service when you are a student with no work experience.
Your text in the section with an objective in a resume for customer service will explain to the recruiter how you will use the knowledge and skills you gained in school, college, or extracurricular activities.
In your objective in a resume for customer service, focus on specific projects, and extracurricular activities you have participated in, and describe how your experience pf working with customers will help the company.
In all other cases, you don’t have to write a resume objective.
Where to put an objective in a resume for customer service?
An objective in a resume for customer service is the first thing an employer reads. In this case, it is important to get his attention and encourage him to read further.
The four steps of writing an objective in a resume for customer service
Get this four steps of writing an objective in a resume for customer service to help you create the perfect objective for resume.
Step 1. Read the job ad carefully.
Find out what qualities the employer is looking for and match them with your skills when writing an objective in a resume for customer service.
Get a list of key customer service skills that employers look for in candidates:
Don’t copy the job description verbatim. Be creative and build on your knowledge, skills, and experience.
Step 2. Start the section of an objective in a resume for customer service with your education and experience.
At the beginning of your objective in a resume for customer service, write about your major, internships, and work experience.
Step 3. Write in an objective in a resume for customer service.
In some cases, it is helpful to mention your hobbies in your objective in a resume for customer service that match the desired position.
Step 4. Include your strengths and job title in your objective in a resume for customer service.
Link your strengths to the position you are applying for in your objective in a resume for customer service. This will help your resume pass the ATS.
The Applicant Tracking System (ATS) is a software application that helps companies with their recruitment efforts.
ATS researches your resume by keywords (skills, experience, education, position) before the resume is sent to the recruiter.
Three tips for writing an objective in a resume for customer service
Here are three tips on how to write a clear and coherent objective in a resume for customer service and get the recruiter’s attention:
Tip 1. Include your high school experience in your objective in a resume for customer service.
If you don’t have work experience, write in your objective in the resume for customer service about the skills and knowledge you’ve gained in school, clubs, and extracurricular activities. Include a list of qualities in your resume objective appropriate for the position.
Tip 2. Use different objectives in a resume for customer service.
Formulate a different objective in a resume for customer service for each job: pay attention to the job description and build on the employer’s requirements.
Tip 3. Review your objective in the resume for customer service.
After you get a job and have been with a new company for a few months, see if you have achieved your objective in a resume for customer service.
If your efforts have not been successful and you have not yet found a new job, revise your objective in a resume for customer service statement.
Seven mistakes when writing an objective in a resume for customer service
Get a list of the top seven mistakes candidates to make in the section of objective in a resume for customer service:
Example of ill-formed objective in the resume for customer service:
«A professional and punctual sales manager is looking for a progressive and friendly employer. He would like to advance his career and work in a friendly team. Willing to invest and work day and night»
Mistake 1. Unclear objective in the resume for customer service.
The candidate tends to list qualities that don’t fit their personality to impress the hiring manager. Don’t do this. An experienced recruiter will recognize a lie right away.
Mistake 2. Spelling and punctuation mistakes in a resume objective.
Errors in both verbal and written language negatively impact the hiring manager. This can be a reason not to consider a resume.
Mistake 3. Using clichés in a resume objective.
A trained hiring manager will immediately recognize if you have written a cliché in your objective in a resume for customer service that has nothing to do with the position.
Mistake 4. There’s a subjunctive mood in a resume objective.
Candidates who use the subjunctive inclination in their objective in a resume for customer service appear modest.
Modesty is a personality ornament, but not when it comes to writing an objective in a resume for customer service.
Mistake 5. A resume objective is too long.
Don’t write anything in your objective in a resume for customer service suited almost any job.
HR managers review hundreds of applications. Be concise when writing an objective in a resume for customer service.
Mistake 6. Candidate has stated job expectations on their objective in the resume for customer service.
The hiring manager doesn’t want to know what your expectations are. He needs to understand why you are the ideal candidate for the position.
Don’t write anything that explains your career goals or what you hope to accomplish in the position for yourself.
Mistake 7. There is no specificity in an objective in the resume for customer service.
The hiring manager will consider the candidate unprofessional because they have not cited specific knowledge, skills, work, or training experience that is important in the new position.
Mistake 8. Candidate failed to show empathy skills in an objective for a customer service resume.
Empathy is a key quality of someone who interacts directly with customers.
If a customer service professional doesn’t know how to show empathy and put themselves in the customer’s shoes, they will never gain their trust.
Examples of objectives for customer service resumes
1. Example of an objective in the resume for customer service when you first apply for a job.
Example of an objective in the resume for customer service for a call center operator:
«A 2nd-year international relations student at Fordham University is ready for a part-time job as a call center operator. Experience as an exchange student in Italy and knowledge of English and Italian at C1 level will strengthen Company X’s position in the international market».
Example of an objective in the resume for customer service for a sales management student:
«The winner of the CASE-IN 2021 case study championship and graduate) from Harvard Business School (Harvard University) is ready to assume the position of assistant lead sales manager for company X. Experience in teamwork and time management as part of training project work will enable him to perform his duties clearly and increase company X sales by 9%».
2. Example of an objective in the resume for customer service when going into your field with experience.
Example of an objective in the resume for customer service for a dentist:
«Dentist with a current radiology certificate and three years of experience ready to join a new team of physicians. A degree from the University of Michigan and additional training in psychology will strengthen relationships with Company X clients and provide quality personalized preventive care».
Example of an objective in the resume for customer service for a manager:
«A graduate of the University of Pennsylvania is ready to take a senior management position at your travel agency. 2 years of experience at company X as a cruise sales manager, 1 year of Erasmus+ studies and strong communication skills will help company X to increase sales and develop a unique product promotion strategy».
3. Example of an objective in the resume for customer service when changing a field of work.
Example of an objective in the resume for customer service for a marketer who changes professions to a hotel administrator:
«Marketer with 5 years of experience in strategic marketing. I know the CJM tool, speak 4 languages fluently. Ready to apply communication skills and scripting customer conversations to create friendly warm relationships with visitors».
Example of an objective in the resume for customer service for a stylist who is changing careers to a hairdresser:
«Stylist with ten years of personal consulting experience ready to apply her skills as a hairdresser. A 2-year college barber course, current license, and customer communication skills will enhance customer loyalty at Company X».
Do you want to build a career as a remote specialist and get offers from good companies? Or are you tired of working in the office and want to try remote work from home?
Ucanremote will find the most suitable jobs for you where the chance of getting a positive response is close to 100%.
Ucanremote allows you to create a resume that differentiates you from others through:
- background checks with standardized tests from employers;
- feedback about you as a professional from your friends, acquaintances, former colleagues and managers;
- rating system based on your competencies.
Ucanremote will allow you to create a professional profile and compare your resume to that of your competitors, provide salary recommendations based on your knowledge, skills and experience.
Why Ucanremote is what you need now?
The resume objective is an important part of your resume an for customer service. Be clear, concise, and use it only in certain situations: then you’ll increase your chances of getting your dream job.
