From this article you will learn:
The field of consumer service includes various professions, so there is no need to worry about how many jobs are availiable: everyone can find a job to their liking.
Ten popular and in-demand jobs in the field of consumer service:
- Customer service representative
- Business Manager
- Wi-fi and Internet Engineer
- Customer Service Specialist
- Field Service Technician
- Support Analyst
- Supply Chain Manager
- Information Services Manager
- Support Engineer
- Courier
Ucanremote has a collection of verified jobs from employers, with new offers appearing, so you’ll be able to find a job that fits your needs.
What is consumer service?
Consumer service is the support given to a user before or after a purchase.
Working in consumer services aims to guide the customer from the desire to buy the company’s product or service to the purchase itself.
Consumer service goes far beyond the capabilities of a call center operator. It is available through email, chat on the site or in an app, messengers, and social media.
Customer support is often available around the clock — the user can ask a question at any time and in any way convenient to him, and he will get an answer.
Consumer service is not just about answering questions. It’s essential to a brand’s interaction with its audience.
The main tasks of a consumer service worker:
- Tell the customer about the product
- Work through objections
- Conduct the order
Consumer service jobs can be part-time and with flexible hours. Recruiters sometimes offer to work remotely.
What skills do I need to work in consumer service?
To become a successful manager in the consumer service industry and earn a good salary, you need to have specific soft and hard skills.
Get this list of ten consumer service skills that will help you handle the workload on the job and successfully close deals:
Empathy
Empathy is a crucial skill in consumer services. It helps you understand customers’ feelings, get into their pains and needs and find the best solution to their problems.
Active Listening
Listening carefully to the customer is essential for a consumer service manager. That way, you can identify the customer’s desire and find the best product or service.
Understand facial and body language
In a conversation with a client, follow his facial expressions, gestures, and speech to understand the person’s real needs and offer a suitable product.
The ability to quickly and accurately analyze information will be your advantage during the hiring process.
Computer Skills
More and more companies are moving to electronic documentation. Being proficient with computers can be an advantage over other candidates.
Ability to conduct telephone conversations
Working in a call center is one of the most common jobs in the consumer services industry.
You can’t follow a customer’s gestures and facial expressions or read their emotions on the phone, so it’s much harder to make a deal.
When serving a customer on the phone, speak clearly, briefly, persuasively, use high and low intonation, and place logical accents and pauses.
Problem-solving skills
Customer support is all about solving their problems and dealing with objections. Be prepared that angry customers may even yell at you.
However, a good manager can understand the situation and politely solve the conflict.
Multitasking
Often workers in the field of consumer services have to perform several actions simultaneously: draw up reports, answer the client’s questions and enter the call into the database.
The skill of multitasking can help you increase your stress tolerance and handle your job more efficiently.
Time Management
Learn time management to manage tasks successfully and maintain a balance between work and leisure.
The time management technique allows you to increase your time efficiency.
Example goal:
«In 3 years, I plan to take a management position and reach a steady income of $80,000 per year».
Consumer Services Salary Fork
There is a stereotype that the salary range in consumer services is tiny. In fact, the salary range is extensive. The more experienced a candidate is, the higher their salary is.
The salary fork is the potential range of salaries in a profession.
A consumer service manager’s salary ranges from $40,000 to $70,000 a year. Candidates with a master’s degree or higher earn between $70,000 and $100,000 a year.
Ten professions in consumer services
IT support manager
Tasks:
- Create a work plan for the IT department.
- Assign tasks to employees.
- Supervise the work of employees.
- Average salary: $45,000 per year.
Tax Accountant
Tasks:
- Prepare tax returns for individuals and businesses.
- Conduct financial advice.
- Advise on how to increase a client’s revenue.
- Average salary: $55,000 per year.
Research Analyst
Tasks:
- Search for information.
- Process information and figures for the head of the marketing department.
- Average salary: $53,000 per year.
Business Administrator
Tasks:
- Track transactions.
- Keep records and reports.
- Average salary: $53,000 per year.
Pharmaceutical sales representative
Tasks:
- Decorate displays and shelves in the store.
- Keep records.
- Sell pharmaceutical products.
- Average salary: $89,000 per year.
Product Manager
Tasks:
- Analyze the market and competitors.
- Create product concepts.
- Develop product development strategies.
- Average salary: $88,000 per year.
Restaurant Manager
Tasks:
- Prepare the establishment for opening and closing.
- Hire employees.
- Assign tasks to employees.
- Supervise the work of employees.
- Host.
- Average salary: $59,000 per year.
Events Manager
Tasks:
- Hire employees.
- Plan events and their budgets.
- Organize deals with customers.
- Average salary: $64,000 per year.
Call Center Operator
Tasks:
- Receives and processes incoming calls and orders.
- Conducts telephone surveys and collects feedback from customers.
- Prospecting for customers.
- Provide technical support.
- Average salary: $50,000 per year.
Finance Manager
Tasks:
- Analyze company financial reports.
- Develop strategies to increase company revenue.
- Average salary: $75,000 per year.
Before looking at consumer services jobs, determine your main criteria: what’s important to you about the job?
Do you want to combine caring for a young child and work? Choose a part-time job. Do you live out of town and value comfort and personal space? Look for a remote job in consumer service.
What should I pay attention to in the job description?
- Type of employment
- Type of schedule
- Place of work
- Salary
We have collected the best offers on Ucanremote, a remote employee search service. Not only can you find the right consumer service job, but you can also leave your resume and receive offers.
Do you want to build a career as a remote specialist and get offers from good companies? Or are you tired of working in the office and want to try remote work from home?
Ucanremote will find the most suitable jobs for you where the chance of getting a positive response is close to 100%.
Ucanremote allows you to create a resume that differentiates you from others through:
- background checks with standardized tests from employers;
- feedback about you as a professional from your friends, acquaintances, former colleagues and managers;
- rating system based on your competencies.
Ucanremote will allow you to create a professional profile and compare your resume to that of your competitors, provide salary recommendations based on your knowledge, skills and experience.
Why Ucanremote is what you need now?
